FAQ's

GENERAL
How do I create an account?
A new account can be created by clicking the ‘Log In’ button on the top right hand corner. This will redirect you to a page to sign in or create a new account. Follow the directions accordingly.
I have a wholesale enquiry, who do I contact?
Please do not hesitate to call customer service at (02) 9822 8806 if you have any questions or concerns about a wholesale enquiry.
I am having problems ordering through the website, what can I do?
If you are having problems, contact customer service at 9822 8806.
Where is All Seasons located?
All Seasons is located at 76-82 Orange Grove Road Liverpool NSW, 2170, AUS.
Can I order by phone? 
Yes, orders can be taken over the phone, please call (02) 9822 8806.

PRODUCTS
How can I find out more about some of the products on the website?
Any further inquiries about products can be made by calling customer service at (02) 9822 8806.
How can I cancel my order?
It is preferable that All Seasons is contacted prior to the order being processed, should you wish to cancel. If you wish to cancel and the order is processed, restocking charges may apply.
Do you have a showroom where I can view your products?
Yes, we have a showroom should you wish to see samples of the physical products. The showroom is located at our main office located at 76-82 Orange Grove Road Liverpool NSW, 2170.

PAYMENT
What payment types do you accept?
We accept EFT payments, Visa, MasterCard and American Express
If there is a problem with my payment, who do I contact?
Should there be any problems regarding payment, contact customer service at (02) 9822 8806 to resolve the issue.

SHIPPING
How long will it take for my order to arrive? 
Depending on location, estimated delivery is from 3-5 working days.
Do you offer express shipping? 
Only for capital city overnight shipping.
Do you ship outside of Australia? 
Yes, we ship all around Australia, NZ and the Pacific Islands.

RETURNS
What is your returns policy?
It must be sent back in its original condition, with all packing and tags intact. Restocking charges may apply.
What should I do if my order arrives damaged or faulty?
Report within 7 days of receiving the delivery and we will credit or send a replacement.

PRIVACY
Do you store my credit card details?
In accordance with our privacy policy, your credit card details are NOT stored within our servers.
Will my information be sold to third parties?
No, please rest assured your information will be safe and remain impartial to any third parties.